Privacy Policy

User Information and Privacy

Videshi Coffee and its affiliates are committed to protecting all the information you share with us. We follow stringent procedures to protect the confidentiality, security, and integrity of data stored on our systems. Only employees who require access to your information to perform their duties are granted such access. Any violation of our privacy or security policies may result in disciplinary action, including termination and legal consequences. Protecting your confidential information and privacy is our highest priority.

This privacy policy explains how we use personal information collected through our website. Please read this policy before using the website or submitting any personal information. This policy may be updated if our data collection practices change. We encourage you to review this page periodically to stay informed.

Please Note

The privacy practices outlined in this policy apply only to our website. If you access external links, please review their respective privacy policies.

Collection of Your Information

Videshi Coffee collects, processes, and retains information when you interact with our website. You may choose to provide details such as your name, email address, company information, street address, telephone number, or other information to access certain features or for us to follow up with you.

Personal information may include:

• Your name
• Email address
• Telephone number
• Country, city, and state

Registration

Videshi Coffee collects your information to provide an improved user experience. An email address is required during registration. Once registered, your account can be accessed when you revisit the website. Additional details such as name, phone number, billing address, and shipping address are required at the time of purchase.

How We Use Your Information

We may use your information for the following purposes:

• To respond to your inquiries and improve user experience
• To communicate order updates and service-related information
• To send promotional emails, messages, or calls (subject to your consent)
• To personalize content and improve website functionality
• To enhance security, monitor performance, and analyze usage trends

We may also share your information with affiliates or third-party service providers who assist in website management, payment processing, customer service, email delivery, and other operational functions. These entities are required to use your information only for the services they provide.

Fairness and Purpose

We collect only relevant and necessary information and process it lawfully for defined purposes. The purpose of data collection is communicated at the time of collection or when changes occur.

Information Disclosure

Videshi Coffee does not sell, rent, or trade personal information to third parties for marketing purposes.

We may disclose your information when required to:

• Comply with applicable laws or legal processes
• Respond to government or regulatory authorities
• Enforce our terms and conditions
• Protect our legal rights or prevent potential damage

In the event of a business transfer such as a merger or acquisition, customer information may be transferred as part of the business assets.

We may also share information with agencies involved in fraud prevention or investigation when required by law or to prevent unauthorized transactions.

Cross-Border Data Transfers

In the course of business, your information may be transferred to entities outside India. Such transfers are carried out in accordance with applicable data protection laws and include appropriate safeguards.

Consent

We may use your information to provide relevant marketing communications. You can opt out of such communications at any time using available settings or links.

Control of Your Information

You may request to review, update, or delete your personal information. You may also request restrictions on how your data is used.

Requests can be submitted through our contact details. We aim to respond within 30 days.

Data Storage

Your information may be stored on internal systems or with trusted service providers. We ensure appropriate security measures are in place to protect your data.

Commitment to Data Security

Your personal information is kept secure. Access is limited to authorized personnel and partners who are required to maintain confidentiality.

Users are responsible for maintaining the security of their account credentials. Unauthorized access to secure areas of the website is prohibited and may result in legal action.

Use of Cookies

We use cookies to enhance your browsing experience and improve website functionality. Cookies help us recognize returning users and customize content. These cookies do not store sensitive personal or financial information.

Retention and Disposal

Your personal information is retained only as long as necessary to fulfill its intended purpose. It may be retained longer where required by law or for dispute resolution.

Your Consent

By using our website, you consent to the collection and use of your personal information as outlined in this policy. Consent may be withdrawn at any time, however, this may impact the availability of certain services.

Privacy Contact Information

For any queries or requests related to your personal data, please contact:

Phone: +91 6364890140
Email: care@videshicoffee.com

Changes to This Privacy Policy

We may update this policy from time to time. Continued use of our website constitutes acceptance of the updated policy. We recommend reviewing this page periodically.